I imagine many colleagues reading that title will gasp. Stick with me. What follows is a highly simplified assessment that may or may not come true.Before proceeding, why pen this piece? Why not pick upon Oracle or Microsoft? My assessment is that SAP is already a company in transition in a way the others are [...]

The Shift From Transaction To Engagement Ushers A New Era For Businesses.

As organizations enter the evolution from transactional systems to engagement systems, a shift is happening in business (see Figure 1).  Engagement requires a different design point and business model for success.  Engagement must account for sense and response, massive social scale, conversation, new user experiences, real-time, multichannel networks, and other factors.