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Our research themes tie back to business value and focus on:

  • Future of Work
  • Next Generation Customer
  • Matrix Commerce
  • Big Data, Analytics, and Enterprise Performance Management
  • Technology Optimization
  • Consumerization of IT and The New C-Suite

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Latest Research

Quark: Trend- Mobile Apps Live Support Breaks New Ground

Three Vendors Introduce Innovate Support for Direct Link to Customer Support from Mobile App
Over the past few years we have seen exponential growth in the use of mobile apps for customer transactions, yet the inability to get immediate assisted support has been a major limitation. Three vendors have announced direct customer support for mobile apps in an effort to fix the broken link that occurs when customers are unable to connect to live support within their app.
Price: $250.00

Mobile Enterprise Management: Holly Hunt Case Study

Mobile Devices and Their Mangement Change Business Processes and Attitudes to IT 
In this report, Neil Goodrich, Holly Hunt's Director of Business Analytics and Technology, discusses the introduction, management and use of smart devices (specifically iPads and to a lesser degree Blackberries). He discusses the changes that occur as people discover that smart devices are opportunities for improving business processes. He describes how a Mobile Enterprise Management (MEM) application helped make sense of what might otherwise have been "IT as usual."
Price: $2,000.00

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