Forward And Commentary
CMO's seeking to avoid the desensitization that comes with the adoption of new media will want to quickly deploy the Six C's of Customer Engagement.
A. Introduction
Social media effectiveness for brands and enterprises will rapidly mirror the trends that email and web sites experienced during the late 1990's to early 2000's. In fact, social media adoption has passed ubiquitous usage and has mostly begun the process of relevant deployment. Avoidance of Phase 4 Desensitization can be avoided by applying the Six C's of Engagement (Figure 1.)
B. Research Findings
Recent early adopter surveys identify five key phases of social media adoption: