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Quark: Trend- Mobile Apps Live Support Breaks New Ground

Three Vendors Introduce Innovate Support for Direct Link to Customer Support from Mobile App
Over the past few years we have seen exponential growth in the use of mobile apps for customer transactions, yet the inability to get immediate assisted support has been a major limitation. Three vendors have announced direct customer support for mobile apps in an effort to fix the broken link that occurs when customers are unable to connect to live support within their app.
Price: $250.00

Latest Blogs & News

A Strategic Turnaround at Tollpost – “Seeing is Achieving”

A good deal of our work is focused on the core of Enterprise Performance Management (EPM), and the relationships among budgeting, forecasting and strategy.

 

However, in the case of a major strategic turnaround at Tollpost*, as we will see below, it was in a way simpler. There were numerous things that were “broken” at Tollpost, and a simpler approach, focused on operational excellence, was deployed. You don’t always need strategy management to drive a return to profitability. But let us start at the beginning.

Background

SuperNova Awards – Deadline Extended!

Good news for all the procrastinators (myself included) out there: we’ve extended the deadline for submissions for the SuperNova Awards! Please find the revised SuperNova Awards timeline below.

Timeline
- Submission deadline 6/22
- Judges Review 6/22 - 7/20
- Semifinalists announced and invited to Connected Enterprise 7/27
- Voting opens to the public 8/13
- Voting for finalists deadline 10/30
- SuperNova Awards winners announced 11/9

 

 

 

Maybe they call it "strategy execution" for a reason

It appears that strategy formulation works well, yet still 70% of all strategies fail. The fault, dear Brutus, must be in strategy execution. Let’s look at some of the reasons:

 

Strategic Goals: Some key questions. What are the key goals that make up the strategy? How do the goals relate to each other? How do we know when the strategy is complete?  What are the key performance indicators that define strategy success?

Management Fatigue: Once a strategy has been formulated, there is a long road ahead to get the strategy up and running. Perhaps senior management may get bored. Boredom is contagious and can quickly infect the strategy project.

Press Release: Constellation Research Appoints new Director of Lead Generation and Sales

Boston - May 22, 2012 Constellation Research, Inc., the award-winning research and advisory firm focused on helping clients navigate emerging and disruptive technologies, announced today the appointment of Sherrie King to the position of Director of Lead Generation and Sales. 

How to approach defining your privacy obligations for your community

Twitter just revised its privacy policy this week, and in a good way as it responded to concerns about providing user data to external parties such as government. Not every community or enterprise has insights on the best way to phrase these privacy policies, even though attorneys do try… 

As someone who actively looks at privacy policies for both enterprises and communities, I wanted to share with you some of the issues that need to be defined if you maintain a user community or collaborative site where users can potentially be tracked.  I am writing a Quark on this, so if you are interested in more information, or want to share a best or worst practice, let me know.

A privacy policy should be a trust building experience, to encourage participation and provide some guidance on what is happening and what rights the users has to either not have information shared, or what rights they have to correct or edit the information.

For the user, a privacy policy should:

Monday's Musing: Avoiding Social Media Fatigue Through Engagement

Social Media Moves From Ubiquitous Usage To Relevant Rationalization

Have we hit a social media plateau?  In recent client conversations on usage of social media, the trendsetters appear to be “socialed out”.   Most early adopters seem to be overwhelmed with their personal (Facebook, Google+), corporate (Yammer, Jive, Chatter, SharePoint), and professional (LinkedIn) social networks.  In fact, respondents feel that adding any additional network for anything social is quite overwhelming.  While early adopters are moving from ubiquitous usage to relevant rationalization, the majority remains in ubiquitous usage (see Figure 1).  Recent data on number of users at the Big 4 of social media show that we are in the middle of ubiquitous usage:

NetSuite Manufacturing: Right Direction, Long Road Ahead

As one of the first cloud ERP providers, NetSuite is looking to grow its customer base across multiple industries and up-market to larger customers. Those efforts include NetSuite’s renewed focus on the manufacturing sector, as unveiled at NetSuite’s annual user conference, which I attended this week. Bottom Line: NetSuite is making the right decision and good progress to build out manufacturing functionality as part of its core system, but there is still much work to be done to achieve functional parity with other cloud and on-premises solutions in the marketplace. Nevertheless, the rapid development capabilities of NetSuite's platform offer hope that it will get there quickly.

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