Latest Research

Quark: Trend- Mobile Apps Live Support Breaks New Ground

Three Vendors Introduce Innovate Support for Direct Link to Customer Support from Mobile App
Over the past few years we have seen exponential growth in the use of mobile apps for customer transactions, yet the inability to get immediate assisted support has been a major limitation. Three vendors have announced direct customer support for mobile apps in an effort to fix the broken link that occurs when customers are unable to connect to live support within their app.
Price: $250.00

Latest Blogs & News

News Analysis: Informatica Launches MDM 9.5

New Product Addresses The Social, Mobile, Cloud, and Big Data World

The convergence of social, mobile, cloud, big data (analytics), and video/unified comms changes the playing field from transactional applications to engagement applications.  The result – a sea change of new data types from structured and unstructured sources.  With greater volumes of data, demand for information shifts from real time to right time inside and outside the enterprise.  Context by process, by roles, by location, and by any other segmentation requires a robust MDM solution to improve the return on #bigdata.  Unfortunately, many master data management solutions have not been designed to handle this new world of business led requirements.

Making Sense of the New Epicor

Epicor held its annual Insights user conference this week in Las Vegas. This was the first gathering for customers of both Epicor and Activant since the two firms merged last year. Although Epicor made many announcements, in this blog post I prefer to focus on three elements of Epicor's strategy: Epicor's "new culture," its vision to preserve customers' investment in Epicor's products, and its strategy to adopt Microsoft Azure as its go-foward cloud infrastructure.

Have smartphones (including the iPhone 4S and Samsung SIII) become too clever and passed their peak? Good news for enterprises.

 

Samsung recently launched its Galaxy SIII smartphone, the latest update of its hyperbolically successful Galaxy Series. In the Fall of 2011 Apple did the same with its iPhone 4S, displacing the equally successful iPhone 4.  But step back: what changed? Not a lot.  This suggests that the pinnacle of smartphone function/relevance/capability matrix may now have passed and that the perhaps inevitable wars to differentiate through function variety (rather than customer needs) has begun, with practical utility suffering as ever more barely necessary features are added in order to try to sustain differentiation.

Citrix Understands Collaboration Is About Getting Work Done

Last week Citrix held their 7th annual Synergy conference at the Moscone Center in San Francisco with close to 7000 people in attendance. Many of the infrastructure products that Citrix sells ($2B+ revenue in 2011) are outside of my coverage area, but now that they are increasing their focus on providing software that helps people get work done, I was honoured to attend the event. Below are my thoughts around their collaboration portfolio which includes GoToMeeting, ShareFile and the recently acquired Podio.

It's How You Tell The Story

Press Release: Constellation Research Appoints New Chief Operating Officer

Constellation Research, an award-winning research analyst and advisory firm helping clients navigate emerging and disruptive technologies, announced today that it has appointed Dennis Kanemitsu to the newly created position of Chief Operating Officer.

So you thought smart devices were finally killing off hand-writing... Wrong???

 

The arrival of PCs seemed to sound the death knell of hand-writing. To most, the arrival of smartphones, tablets and other devices was more like adding nails to an already well-prepared coffin.  But this might not be so if Israeli company N-trig (www.n-trig.com) has its way.

Most content creation today uses keyboards, mice and occasionally some form of purpose-specific pointing device (like Apple's Magic Trackpad or the Wacom family of digitizers). When the typewriter superseded pen and paper and then the keyboard superseded the typewriter it seemed that hand writing skills were doomed (if not unnecessary), unless exploited for specialty purposes (which still includes signing documents).  Yes, a few stylus smart devices appeared (remember HTC's XDAs) but these were, broadly, few and far between -- and none really achieved deep commercial penetration or acceptance.

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