Connected Enterprise 2012

Constellation’s Connected Enterprise 2012 #cce2012 (Nov 9 - 11) is an intimate innovation summit for senior business leaders successfully using disruptive technologiesto drive business value. The 3-day, 2-night executive retreat will include mind expanding keynotes from visionaries and futurists, interactive best practices panels, The Constellation SuperNova Awards event, a golf outing, and an experiential companion program.

The 2012 themes touch the key business issues executives face including: Future of Work, Next Gen Customer Experience, Big Data and Analytics, Matrix Commerce, Technology Optimization, and The New C-Suite. Click to join us!

Scenes From CCE2011 at the Montelucia Resort, Scottsdale, AZ

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News Analysis: SAP and SuccessFactors Unveil Early Roadmap for HCM

This morning, SAP and SuccessFactors, an SAP company, issued a press release in which their unified Human Capital Management (HCM) product roadmap was unveiled. The primary message is that SAP has adopted a hybrid strategy for HCM: the SuccessFactors portfolio for Cloud HCM, and the current SAP ERP Human Capital Management portfolio for on premise. Details on this and other facets of the announcement are discussed below:

Employee Central becomes the HR System of Record for the cloud.

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You Cannot Fix a Broken Company by Measuring How Broken It Is

You can't fix a broken company by measuring how broken it is. You can't even improve a functioning company by measuring where it could do better.

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Poor Quality Audio in a Recorded Microsoft Lync Web Conference

Color me a bit surprised when I reviewed a recording of a web conference made with Microsoft Lync and discovered the audio was remarkably awful!

A colleague and I created as a promotion piece for the unified communications RFP sessions at Enterprise Connect using our Lync Online accounts.

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Constellation adds AMP's Innovation Chief, Annalie Killian to Board of Advisors

Sydney, Australia - February 21st, 2012 Constellation Research, Inc., an award-winning research analyst and advisory firm helping clients navigate emerging and disruptive technologies, announced today that Annalie Killian will join the Board of Advisors.

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Monday's Musings: Why Customers And Prospects Expect Clearer Rules About Content Marketing

Original Mission Improves Engagement Through Relevancy

Content marketing re-emerges as a hot topic and trend in improving engagement with existing customers and prospects. Marketers can improve the likelihood of engagement through the creation and sharing of relevant information. Typical delivery formats include advertorials, emails, branded websites, white papers, webinars, podcasts, and field marketing events. Content marketers believe that educating a customers with high quality information will improve the likelihood of a sale due to brand association with expertise and thought leadership. Content marketing is a powerful and effective approach when done well.

Many Marketers Will Abuse The Model As Marketer Objectivity Standards Go By The Way Side

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Mischaracterization of Multitenancy in an SAP-sponsored Blog Post

In an SAP-sponsored post on ZDnet, SAP employee Eric Lai attempts to identify "four big problems" with multitenancy in cloud applications. At the top of the post, ZDnet does make the disclaimer, "Eric's views are his alone and do not necessarily represent those of SAP." Still, I find it puzzling that Lai's views appear to be closer to Larry Ellison's than those of his employer, SAP.

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The Future of Work is Now

I've been through several "eras of change" at work. I witnessed the shift from mainframes to client server applications. I watched as email became the core communication tool for business, and saw it challenged by instant messaging, blogs, wikis and now social networks as each was heralded as "the new way to work." I've seen people change from hoarding information as power to openly sharing in order to help their colleagues. But during my two decades in technology, I've never experienced so many profound changes occurring all at the same time as what we're part of right now.

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Mobile Enterprise Business Errors (Unintended) #2: a bank nearly gives away its private client customer list ... to Apple

The first Mobile Enterprise Business Error (Unintended) involved Banco Santander in Spain http://www.constellationrg.com/blog/2012/01/mobile-enterprise-business-errors-unintended-1-banco-santander-illustrating-how). The second comes from an executive of a company asked to help prevent what was about to happen. This it involved a bank which realized, just in time, that what it wished to do with its proposed iOS app would give Apple unintended access to the bank's private client customer list.

This unidentified bank possesses a successful private client business. Wishing to stay relevant and attractive it decided to build a dedicated iOS app for its private client customers to access their banking facilities from use on iPhones and/or iPads. The concept was simple. The bank would:

Social Analytics In The Enterprise

Yesterday I presented my thoughts on Social Analytics In the Enterprise at the Virtual E2Conf. Below are my slides and I'll update this post with a link to the recording when it is available.

If you don't have time to view all the slides or listen to the recording, let me sum up everything I was trying to say in two points:
1) Social Analytics is the collection, measurement and visualization of data related to content, people and the interactions between the two.
2) At work, Social Analytics should be used to help employees find the right colleagues, content and communities to help them get their job done.

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Relative mobile market numbers, with desktops included as well

Sales of smart phones exceed the combined sales notebooks, desktops, tablets and netbooks, by 15%. Thanks to Distro's further analysis of data gathered by Calanys Research, the following sales figures apply to 2011:

488M smartphones
210M notebooks
112M desktops
63M tablets (pads)
30M netbooks.

Another way to look at this: add smartphones and tablets together and 2011 their sales were more than 50% greater than the combined sales of notebook, desktops and netbooks.

Mobility continues to change how, what and where we do it.

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Latest Research

Quark: Economics of Cloud Data Control and Access

Where Should the IT Department Put Security/Access Control Points for Cloud Data Access?

To be able to run operations and applications from the cloud, the non-cloud platforms below have to be cloud enabled. But always remember that in cloud services, data security is ultimately the responsibility of the enterprise customer. So where does the enterprise put the control point to maintain data access/security control of cloud-based data?

Price: $250.00

Quark - Trend: Flying Through Turbulence

Disturbing Research Shows that Social Media and Unified Communications Will Cause Employee Distraction. How Do Executives Deal With It?

Price: $250.00

Best Practices: Consolidated CRM Deployments Drive Paths to Modernization

When and Why on the Path to Customer Centricity for CRM Customers.

With the average CRM deployment nearing the end of their useful life, over 85 percent of line of business executives and CIOs intend to upgrade their CRM systems in the next 24 months. Why? Customer expectations and a slew of innovative solutions have changed the delivery of customer centricity. Key factors include the need to adopt disruptive technologies, complete the customer view, and achieve business value.

Price: $2,000.00

Best Practices: Capturing Multi-Company Transportation Synergy in Supply Chains

Drive Synergy Savings by Introducing Collaborative Transportation Synchronization.

As organizations evolve their business models in the coming decade, a new breed of business and technology leaders will emerge to meet the challenges. These leaders will navigate a myriad of converging and disruptive technologies, align new initiatives for both business value and technology feasibility, and identify strategies to leverage existing investments to fund innovation. Consequently, traditional transportation operations also need to evolve.

Price: $2,000.00